Privacy policy
Last updated
This policy explains what information Uptime Fulfillment ("Uptime", "we") collects through uptime3pl.com and how we use it. We keep it short because we collect very little.
What we collect
- Quote request form. When you ask for a fulfillment plan we collect the details you enter: company, name, work email, phone, website, order volume, SKU count, the markets you ship to, the services you're interested in, and anything you write in the message box.
- Text messaging (SMS). If you tick the text-message box on one of our forms we record your mobile number, the fact that you opted in, and the date and time you did so. Texts you send us and texts we send you are kept with your account record.
- Technical information. Our server records the IP address and time of form submissions to prevent spam and abuse. We also keep first-party site statistics (pages viewed, time on page, referring site, country) using a daily-changing hash of your IP address and browser rather than cookies, and we use Google Analytics, which sets cookies to measure how visitors use the site; see Google's privacy and terms. You can opt out with the Google Analytics opt-out add-on. We do not use advertising trackers.
How we use it
- To review your request and reply with a fulfillment plan and pricing.
- To contact you about that request by email or phone. We do not add you to automated marketing sequences.
- To send you text messages about your quote, your account and your shipments, only if you opted in. See Text messaging terms below.
- To protect the site from spam and automated abuse.
Sharing
We do not sell or rent your information. Form submissions are stored in Uptime's own systems and are only visible to the Uptime team. We share information with service providers only as needed to run this site (hosting) and to deliver messages (our phone and text-messaging carrier), and with authorities when required by law. SMS consent is not shared with third parties. Mobile phone numbers and text-messaging opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.
Retention and your choices
We keep quote requests for as long as we're in a sales conversation with you or as required for our records. Email or call us at any time to ask what we hold about you, to correct it, or to have it deleted.
Text messaging terms
These are the SMS Terms of Service for text messages from Uptime Fulfillment ("Uptime 3PL").
- What you agree to. By ticking the text-message box on a form at uptime3pl.com, or by texting us first, you agree to receive SMS messages from Uptime Fulfillment at the number you provided. This includes customer-care conversations about your quote request and account notifications such as inbound freight received, inventory alerts, shipment counts and Amazon FBA shipment updates.
- Frequency. Message frequency varies.
- Cost. Message and data rates may apply.
- Opting out. Reply STOP to any message to opt out at any time. You will receive one confirmation text and no further messages.
- Help. Reply HELP for help, call 801-669-9367, or visit uptime3pl.com.
- Consent is optional. Agreeing to receive texts is not a condition of requesting a quote or becoming a client; every form works without it.
- Privacy. How we handle your number and messages is covered by this privacy policy. SMS consent is not shared with third parties.
Contact
Uptime Fulfillment · 12552 South Lone Peak Parkway, Suite 101, Draper, UT 84020 · 14050 NW 57th Ct., Miami Lakes, FL 33014